Wednesday, 25 March 2015

Retail Error Messages & Possible Resolutions


Error CodeTitleError DescriptionPossible Resolution
0                 
Error on sending

  request
The distribution server for the location has not been specified in Retail Scheduler.Modify the location by specifying the distribution server for the location
(Retail scheduler >  Common forms > Locations).
4096           
Error inserting in
  system tables
Retail Store Connect cannot write into the incoming or outgoing message tables.
The tables might be missing, the user that the service is running as might not
have read and write permissions on the message database, or required fields
in the tables could be wrong or missing.
Assign db_datareader and db_datawriter permissions to the SQL login
for the user that the Retail Store Connect service runs as.
4097Remote Connection
  dropped
The TCP/IP connection was terminated while Retail Store Connect was forwarding
a package, or the receiving Retail Store Connect instance was shut down during
  the transfer.
Restore the network connection. If the network connection is slow or overloaded,
consider increasing the TCP/IP timeout for both Retail Store Connect instances. This
  is done in Retail Store Connect Settings.
4098Cancelled because
  of send and receive size
The registered size of the package does not match the actual size of the package.
This is most likely caused by a transmission failure.
Resend the package by running the Retail Scheduler job again.
4099Cannot find new
  packet number
Retail Store Connect could not assign a new package number to an incoming package.
This is usually caused by an incorrect message database configuration in Retail Store
  Connect Settings for the receiving instance of Retail Store Connect.
Confirm that the message database is configured correctly and the
Retail Store Connect user has the required privileges.
4100Cannot instance a
  scoket
The operating system could not create a Windows TCP/IP socket.
TCP/IP might not be installed or enabled on the computer.
Confirm that the TCP/IP protocol is installed and enabled on the computer.
For more information about enabling TCP/IP, see "Enable remote connections
in SQL Server and start the server" in "Deploy Microsoft SQL Server"
  in the Deployment and Installation Guide.
4102HopCount has
  exceeded its maximum value
A package cannot be transferred because the hop counter for the package
has reached the maximum set in Retail Store Connect Settings.
This error can occur when a service name is incorrectly assigned to an IP address.
It can also be caused by an inconsistency between the distribution server name for a
  location and the actual server name for the instance of Retail Store Connect.
  •   Verify the DNS registration of the server name or its entry in
      the Hosts files on all computers involved.
  •   Confirm that the distribution server name for the location (Retail
      scheduler 
    Setup Store integration Retail
      Store Connect profiles
    ) matches the one in Retail Store Connect Settings.
     
8192Error in processing
  request
An unhandled exception has occurred while reading or writing to a database.
This error is typically not related to the database connection.
  •   Check the Event Log for more information. Because this error
      happened on the database level, it is likely that the database has reported
      the cause of the error in the Event Log.
  •   Check for invalid or incorrect field transfer setup in a Subjob.
12288An error occurred
  connecting to Retail store connect
The Data Client component of Microsoft Dynamics AX 2009 cannot connect to
Retail Store Connect. This error occurs when the Retail Store Connect service
is not running, when the Data Client is trying to connect to a service that does not
  exist or does not have a correct IP address associated with it, or when the
  Data Client is trying to connect to Retail Store Connect on an invalid TCP/IP
  port.
  •   Start the Retail Store Connect service.
  •   Confirm that the Retail Store Connect service name has an IP
      address associated with it. This can be checked from the command prompt by
      typing ping <Retail Store Connect computer name>). If the
      service name does not respond to a ping command, you must reconfigure your
      DNS server or Hosts file so that the service name is associated with the
      correct IP address.
  •   Verify that the port numbers match in Retail Store Connect
      Settings and in the Retail Store Connect profile.
  •   Verify that IPsec (if enabled) or the firewall is configured
      correctly. One way to verify this is to connect to the Retail Store Connect
      port using telnet.
12289The connection
  string was empty
The connection string for the location has not been provided.In Retail Scheduler, verify that the database profile is configured correctly.
12290Could not log inRetail Store Connect does not have the necessary permissions to
log on to the specified company.
Grant access to the Microsoft Dynamics AX user that is used by
Retail Store Connect.
12291Connection
  temporarily unavailable
All sessions (servers) that Retail Store Connect is allowed
to use are unavailable.
Wait until Retail Store Connect has released one of the sessions
that it is using, or assign more sessions to Retail Store Connect in
Retail Store Connect Settings.
12293Cannot load plugin dllIn most cases when   this error occurs, the plugin has been registered
and the configuration is correct, but the path to the plugin .dll file is
invalid or the .dll file is missing.
  •   Uninstall and reinstall the plugin to correct the registry
      setting.
  •   Remove the Retail Store Connect server and then add it again.
12294Plugin version not
  supported
This version of the plugin cannot be used with this version of
Retail Store Connect. In most cases, the plugin requires a newer version of
 Retail Store Connect.
  •   Upgrade Retail Store Connect to the same version as the plugin.
  •   Install the version of the plugin that matches the version of
      Retail Store Connect.
12295Waiting for a
  previous package
A previous package belonging to the same JobID has not been processed
successfully. Check the job status to determine if the job is waiting or
if there is a problem with the job.
  •   Take corrective action so that the package is processed
      successfully.
  •   Cancel the job.
12296Error connecting to
  a database
Retail Store Connect cannot connect to the database.If the error occurs when Retail Store Connect is trying to generate a package,
the connection string for the source database is probably incorrect.
Correct the database or AOS profile configuration, and then test the connection.
If possible, test the connection on the same computer that is running
Retail Store Connect to confirm that all hosts and services are configured correctly.
12305Error while sending
  package information
A connection has failed, or the network is unstable.
  •   Retry the operation.
  •   Check all connections.
12306Error while
  transfering package
A connection has failed, or the network is unstable.
  •   Retry the operation.
  •   Check all connections.
16384Error writing fileRetail Store Connect cannot write to the hard disk. The disk might be full,
Retail Store Connect might not have permissions to write to the
working directory, or the path to the working directory
(as specified in Retail Store Connect Settings) might be incorrect.
  •   Free some space on the disk. 
  •   Confirm that the process has the necessary permissions to write
      to the disk.
  •   Confirm that the path to the working directory is correct.
16385Error creating fileRetail Store Connect cannot write to the hard disk. The disk might be full,
Retail Store Connect might not have permissions to write to
the working directory, or the path to the working directory
(as specified in Retail Store Connect Settings)  might be incorrect.
  •   Free some space on the disk. 
  •   Confirm that the process has the necessary permissions to write
      to the disk.
  •   Confirm that the path to the working directory is correct.
16386Error reading fileRetail Store Connect was trying to read a file that does not exist.Re-create the file by running the job again.